At Astur, we are committed to ensuring a smooth and hassle-free shopping experience. Below are the details of our shipping process, estimated delivery times, and fees.

1. Order Processing

You will receive a confirmation email or WhatsApp message once your order is processed and ready for shipping.

2. Delivery Timeframes

We aim to deliver your orders as quickly and efficiently as possible. Estimated delivery times are:

Nairobi Deliveries: Within 24 hours after processing.

Other Parts of Kenya: 3-5 business days.

International Shipping: 7-14 business days.

Note: Delivery times may vary due to factors beyond our control, such as weather conditions, courier delays, or high demand periods.

3. Shipping Fees

Shipping fees vary based on location and will be calculated at checkout before you complete your purchase.

We strive to keep shipping costs affordable while ensuring reliable delivery.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or WhatsApp.

How to Track Your Order:

Go to My Profile.

Click on Track Order.

Enter your Order ID and phone number.

Click Track Order to monitor your order status in real-time.

5. Address Accuracy & Delivery Responsibility

Ensure your delivery address is correct at checkout.

Astur is not responsible for incorrect addresses entered by customers.

Contact us immediately if you need to update your address after placing an order.