Last Updated: March 27, 2025

At Astur Online Shopping ("Astur," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (https://astur.co.ke), mobile application, or any related services (collectively, the "Platform"). This policy applies to all users of the Platform, including customers, vendors, and other individuals ("Users," "you," or "your").

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect includes:

1.1 Personal Information

This is information that can be used to identify you, which you provide voluntarily or which we collect during your use of the Platform:

Registration Information: When you create an account (as a customer or vendor), we collect your name, email address, phone number, and, for vendors, business details such as business name, address, and tax identification number.

Payment Information: When you make a purchase or receive a payout (for vendors), we collect payment details such as bank account information, mobile money details, or credit/debit card information (processed through third-party payment gateways).

Shipping Information: For order fulfillment, we collect your delivery address and contact details.

Communication Information: If you contact us or interact with other users (e.g., customer-vendor communication), we may collect the content of those communications.

1.2 Non-Personal Information

This is information that does not directly identify you:

Usage Data: We collect data about how you interact with the Platform, such as pages visited, time spent on the Platform, search queries, and click activity.

Device Information: We collect information about the device you use to access the Platform, including IP address, browser type, operating system, and device identifiers.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, improve functionality, and personalize your experience. You can manage cookie preferences through your browser settings.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

Payment processors (e.g., for transaction verification).

Logistics partners (e.g., for delivery updates).

Social media platforms (e.g., if you log in using a social media account).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Operate the Platform

To create and manage your account (for customers and vendors).

To process orders, payments, and payouts.

To facilitate communication between customers and vendors.

To fulfill orders, including coordinating shipping and delivery.

2.2 To Improve Our Services

To analyze usage patterns and improve the Platform’s functionality.

To personalize your experience, such as recommending products or vendors.

To conduct research and development for new features or services.

2.3 To Communicate with You

To send transactional emails, such as order confirmations, registration verifications, and payment notifications.

To respond to your inquiries, complaints, or support requests.

To send promotional emails, newsletters, or marketing messages (you can opt out at any time).

2.4 To Ensure Security and Compliance

To detect and prevent fraud, abuse, or illegal activities.

To verify your identity and ensure the security of your account.

To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

2.5 For Marketing and Promotions

To display targeted advertisements or promotions based on your interests.

To notify you about vendor promotions or platform-wide campaigns (with your consent, where required).

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Vendors

We share customer information (e.g., name, delivery address, contact details) with vendors to fulfill orders and provide customer service.

Vendors are required to use this information solely for order fulfillment and must comply with data protection laws.

3.2 With Service Providers

We share information with third-party service providers who assist us in operating the Platform, including:

Payment processors (e.g., for processing transactions).

Logistics partners (e.g., for shipping and delivery).

Cloud hosting providers (e.g., for data storage).

Marketing and analytics providers (e.g., for usage analysis and advertising).

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 For Legal Reasons

We may disclose your information if required to:

Comply with applicable laws, regulations, or legal processes (e.g., court orders, subpoenas).

Protect the rights, property, or safety of Astur, our users, or the public.

Respond to government or regulatory requests.

4. 

4.1 Access and Correction

You can access and update your personal information through your account settings.

If you need assistance, contact us at support@astur.co.ke.

4.2 Deletion

You may request the deletion of your personal information, subject to legal or contractual obligations (e.g., retaining transaction records for tax purposes).

4.4 Opt-Out of Marketing

You can opt out of receiving promotional emails or newsletters by clicking the "unsubscribe" link in those emails or by contacting us.

4.5 Cookies and Tracking

You can manage your cookie preferences through your browser settings or by opting out of non-essential cookies via our cookie consent tool (if applicable).

4.6 Withdraw Consent

Where we rely on your consent to process your data (e.g., for marketing), you may withdraw your consent at any time by contacting us. This will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at info@astur.co.ke. We will respond to your request within 30 days, as required by law.

5. Third-Party Links

The Platform may contain links to third-party websites or services (e.g., payment gateways, vendor websites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. We will notify you of significant changes by posting the updated policy on the Platform and, where required by law, by email or other means. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

7. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: info@astur.co.ke

Phone: +254717787878