Refunds are only available for damaged, defective, or incorrect items. Below is the process to request a refund:

1. How to Request a Refund

Go to My Orders.

Select the item you want a refund for.

Click Refund.

Fill in the required details and submit your request.

2. Important Notes

Refund requests must be made within 24 hours of delivery.

Once reviewed and approved, refunds will be processed within 5-7 business days.

Refunds will be issued via your original payment method.

3. Need Assistance?

If you need help with a refund, contact us at:

Email: info@astur.co.ke

WhatsApp/Phone: +254717787878